![]() Come on, papaya, why be so sneaky? I had to tap a star or it wouldn’t let me submit this review which probably won’t be put on the site anyway. I know we live in a world where we are losing more of our privacy every day. I’ve sent an email to the company asking them to delete all my info. Surprise! Somehow the papaya app was able to remember the stuff that was erased when it was deleted… amazing. I even deleted the app which my iPad said would destroy all data. I found a spread sheet showing item by item how all your info, including your SSN, which you freely give them, is turned around and shared? Sold? Disseminated? to third parties. I just closed the app and went back to the App Store and started digging around. First you pay a bill, enter all your info, name, phone, address, cc and/or debit/bank acct, pay your bill, and then you are taken to the inescapable lock room where your birthdate and SSN are required for exit. This company demands your social security number if you want to use its services, and when you dig thru fine print you’ll find that they can share it w/third parties. If you'd like to speak more about this, please don't hesitate to reach out to us at - we'd be more than happy to assist! We're currently working towards implementing some features to give users more control and insight into their payments, as well as streamlining the way users interact with customer service. Thanks for these suggestions! We definitely see the value in a more detailed timeline for bill payment. D) In the same area, explain how refunds are dealt with. C) Somewhere in the app, perhaps in the auto chat help area, explain the process of how the customer’s money is transferred from the account to the virtual card or check. ![]() For example: - Verifying, part 1 (Verifying that the information on the bill is correct) - Transferring (Money from account to virtual card or check) - Verifying, part 2 (Verifying that the money is still owed) - Delivering This will help customers feel safer knowing how their money is being handled. B) Break down the “in progress” bill status into different categories. You could tell them what information should be included in the subject line and the email itself. Some suggestions that I feel would greatly help reduce customer confusion and aggravation: A) Within the app, list the help email so that customers can directly contact customer service if the automated ticket system is down. I recently had some issues with getting in touch with customer service, but those have been resolved. They read it! This app is normally great. We are a fast growing FinTech startup backed by the same investors behind Uber, Facebook, Google and YouTube and the winner of the PayAwards "Most Innovative Technology". You can pay with any payment method: bank account, credit card, debit card or FSA/HSA card, as long as your merchant accepts it. It takes only seconds to make payments, and most are settled within 24 hours. We are also accredited by the Better Business Bureau. Papaya is HIPAA and PCI compliant, and bank-level secure. Papaya works for all bills - medical, dental, utilities, rent, insurance, loans, parking tickets, DMV, plumbing services, business bills, your dog's training lessons, your kids' daycare bills and more. Simply set up your payment method and your payment is sent.Īnd presto, Papaya sends the payment for you! In fact, we use the same game-changing technology that you use to deposit a check on your banking app. The Papaya app makes bill pay fast, easy and pain-free. And the best part? Papaya is FREE to use! No more mailing checks, making phone calls, or logging into twelve different accounts to make payments. Ready for a new way to bill pay? Papaya is a Free, award-winning app that lets you pay all of your bills in a snap.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |